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Published on November 14th, 2012 | by Staff

0 Bolsters Support of the Better Business Bureau

Lisa Dilg
Director of Community Relations, Better Business Bureau Serving Eastern Michigan

Jody Lamb
Public Relations Manager,

JLamb (at) RepairClinic (dot) com
734.495.3079 x 211, an online store for replacement parts for major home appliances, outdoor power equipment and HVAC systems, has become a bronze level sponsor of the Better Business Bureau (BBB) Serving Detroit & Eastern Michigan. has been an accredited business with the BBB since 2008, which means it meets BBB’s strict standards, including sound advertising, selling and customer service practices that enhance customer trust and confidence in business.

The company is now furthering its support of the BBB’s mission to create a community of trustworthy businesses across Eastern Michigan and throughout the Upper Peninsula by becoming a Better Business Bureau bronze level sponsor. As a sponsor, is supporting the BBB’s consumer outreach initiatives such as the BBB Military Line® financial education program, the LifeSmarts teen education competition, senior scam prevention seminars and the FINRA financial literacy initiative.

“ is a company that exemplifies trust and excellent customer service which is evident in how quickly they respond to and resolve customer issues. They also go the extra mile by not simply selling to their customers, but also offering them expert online assistance for their home-based projects,” said Melanie Duquesnel, president and CEO of the Better Business Bureau Serving Eastern Michigan. “We are gratified that the company has chosen to extend their commitment to marketplace trust and consumer education by becoming one of our valued sponsors.”

Since their founding in 1999, has served more than 2.8 million people. The company has one million parts for 150 brands stocked at their 86,000-square-foot headquarters in Canton, Michigan. In addition, they offer free repair resources such as a simple-to-navigate online system including model-specific troubleshooting, general how-it-works information and nearly 800 how-to videos empower people to fix appliances on their own.

“Every day, we earn the trust of our customers by honoring our promises and providing the resources and tools they need to save money and fix their stuff in their homes on their own,” said Chris Hall, president and co-founder. “We’ve earned their trust by honoring our promises. Our association with the Better Business Bureau is another way to show our customers that we’re committed to high ethical standards and business practices. The BBB logo on our site is a visible promise to them that we will meet and exceed their expectations.” orders are backed by a 365-day return policy that enables customers to return any part for any reason for replacement or refund within one year of ordering. This policy covers all parts, including electrical and special order parts. Of the more than one million parts available on the website, 95 percent of parts ordered are in stock and guaranteed to ship the same business day.

If you are interested in accreditation or sponsorship with the Better Business Bureau, please contact Lisa Dilg, Director of Community Relations, at ldilg(at)easternmichiganbbb(dot)org or 248.799.0326.


About the Better Business Bureau Serving Detroit & Eastern Michigan
The Better Business Bureau Serving Detroit & Eastern Michigan is a non-profit organization with the purpose of promoting trust in the marketplace by assisting in the protection of consumers and businesses from fraud and unethical business practices. In addition to its recognized dispute resolution services, the BBB maintains reliability reports on the customer service history of more than 90,000 local businesses and provides consumer education materials on numerous topics. The BBB provides its services free to the public and its service territory stretches across Eastern Michigan from Ann Arbor through Metropolitan Detroit, Lansing, Flint, upward to Alpena, and covers the entire Upper Peninsula of the state.

About® makes fixing things easy for millions of people. Founded in 1999, it’s North America’s most popular, trusted online store with replacement parts for major household appliances and outdoor power equipment. Free repair resources including 700 how-to videos empower people to fix their own appliances and outdoor power equipment. One million parts for 150 brands are stocked at its 86,000-square-foot facility in Canton, Michigan. Do-it-yourselfers also appreciate its generous, no-hassle 365 Days. Period.™ return policy. In-stock parts are guaranteed to ship the same business day. Visit for more information.

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About the Author staff members enjoy dozens of daily conversations with RepairClinic’s customer community every day. We're inspired by our customers' stories of successful DIY repairs, major money savings and empowerment to tackle many repair projects on their own. Every day, our 2,200+ free how-to videos are viewed 60,000 times. Visit and join us on Facebook, Twitter and YouTube.

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