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Published on February 6th, 2014 | by Staff


Because of you

Since Valentine’s Day is next week, we’ll take this opportunity to be a little mushy: we adore our customers. Always have, always will.

Journalists often ask us, “Who exactly are your three million customers?” We smile and explain that our customers make up a diverse community including every age and skill level across the U.S. and Canada: homeowners, DIY-repair newbies, DIY repair enthusiasts, repair technicians, landscaping businesses, property managers and more.

We know this because we hear from our customers every day.

Last month, we heard from more of you than ever before. In addition to calling and emailing, you’re spreading the word about us by tweeting to your followers, recommending us to friends on our Facebook page,  commenting on our YouTube videos and writing shopping-experience reviews on Google Trusted Stores.

Thank you so much. We love it. 

Maria Ibanez-Pizarro, who’s part of’s Purchasing team, explained it well:

“It absolutely makes my day every time I hear a customer’s successful repair story,” Maria said. “You can feel the excitement in their words. They love the sense of accomplishment and the money saving. It’s inspiring when they feel so empowered by their appliance and equipment repairs, they plan to take on more DIY projects in their homes. As a staff member, I feel like our customers really appreciate what we do here. It’s a mutual feeling! I’m grateful for them. It’s great to be part of something big here.”

Your stories make us smile and keep us dedicated to making fixing things easier.

Have you checked out our free troubleshooting and repair help system recently? We’re always enhancing it with additional content and more how-to videos. In fact, we’re up to 1,500+ videos that are viewed about 45,000 times every day!

Alright, now, tell us! What have you fixed lately? How much money do you think you’ve saved? Or, what do you like about Let us know in the comments below.

Here’s this month’s giveaway to help with your next home project. I gave it a mushy name. It’s nearly Valentine’s Day so I can get away with that.

You can enter below through 11:59 PM ET on February 28, 2014.

Please note that there are two entry options: 1.) email address or 2.) Facebook login.

If you’d like to submit your entry using your email address, please click on the “Use Your Email” button. If you’d like to enter via your Facebook account, please click on the “Login w/Facebook” button.

a Rafflecopter giveaway

Related information earns “Excellent” customer service rating by respected, independent evaluator

How we’re changing the game – thanks to you

Love DIY tips and discounts? We do, too. That’s why we give them away.

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Need help finding the right part?

We’re here for you 7 a.m. to midnight ET, every day.
Call us at 1-800-269-2609 or chat with us live on

About RepairClinic

Since 1999, three and a half million people have purchased replacements parts and accessories from RepairClinic and saved more than $260 million in repair costs by fixing appliances, lawn equipment, power tools, and heating & cooling equipment on their own. From the beginning, RepairClinic has provided free troubleshooting and how-to resources on its website.

The company’s 2,000+ free how-to repair and how-it-works videos on its YouTube channel have been viewed more than 41 million times.

RepairClinic’s free, advanced online repair help system empowers do-it-yourselfers to fix common problems associated with home appliances, lawn equipment, power tools and heating & cooling equipment. DIYers can enter a model number to choose from a list of common symptoms for that particular model, troubleshoot and watch award-winning, expertly-produced videos to learn the most likely causes and conditions and purchase the correct part. stocks more than one million parts and accessories for 160 brands of lawn mowers, small engines, snowblowers, string trimmers, furnaces, air conditioners, air handlers, heat pumps, washing machines, dryers, dishwashers, vacuum cleaners, power tools and many other products.

Since 1999, the company has served more than three million customers including homeowners, first-time and beginner DIYers, advanced DIYers, appliance repair professionals, small engine repair shops and landscaping and lawn care business owners. RepairClinic orders are backed by a 365 Days. Period.® return policy that enables customers to return any part. Of the more than one million parts available on the website, 95 percent of parts ordered are in stock and guaranteed to ship the same business day. RepairClinic ships within the United States, U.S. territories and military bases and Canada.

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About the Author staff members enjoy dozens of daily conversations with RepairClinic’s customer community every day. We're inspired by our customers' stories of successful DIY repairs, major money savings and empowerment to tackle many repair projects on their own. Every day, our 2,200+ free how-to videos are viewed 60,000 times. Visit and join us on Facebook, Twitter and YouTube.

4 Responses to Because of you

  1. E Gaus says:

    i do not have or use facebook so how can I win???

    • Jody Lamb says:

      Hello E Gaus,

      Please note that there are two entry options: 1.) email address or 2.) Facebook login.

      If you’d like to submit your entry using your email address, please click on the “Use Your Email” button.

      Good luck!

  2. Mare says:

    I love all of your tips and hints!

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