Published on March 17th, 2014 | by RepairClinic.com Staff0
Celebrating 15 years of making fixing things easy, helping customers save $250 million in repair costs
Canton, Mich.— RepairClinic.com®, the trusted online store for replacement parts for home appliances, outdoor power equipment and heating and cooling equipment, today announced this month marks 15 years since its launch.
“In 1999, we created RepairClinic.com with the belief that we could make repairs easier and faster for homeowners and small-business owners,” said Chris Hall, RepairClinic.com president and co-founder. “Now 15 years later, we’re honored to have earned the trust of more than three million customers who’ve saved $250 million in repair costs by completing repairs on their own.”
RepairClinic.com stocks more than one million replacement parts and maintenance products for 160 brands of major home appliances, outdoor power equipment and heating and cooling equipment.
Experienced repair technicians were among the company’s first hires.
“Accurate data has been a top priority since day one,” Hall said. “Every day, this data is updated and expanded. From the beginning, we’ve also provided reliable, expertly-produced troubleshooting and repair help. We’re continually improving this system to fulfill our promise to make fixing appliances and equipment as easy as possible.”
RepairClinic’s free advanced online troubleshooting and how-to repair help system empowers do-it-yourselfers to fix common problems associated with home appliances, outdoor power equipment and heating and cooling equipment. DIYers enter a model number to choose from a list of common symptoms for that particular model, troubleshoot and learn the likely causes, purchase the correct part and watch expertly-produced how-to repair videos.
The company’s in-house teams produce the repair help content, including the 1,600+ how-to videos that are viewed 45,000 times daily and have been viewed more than 25 million times since 2010.
“Every day, we hear from customers who are thrilled they’ve successfully repaired appliances and equipment and saved money,” said Hall. “There’s no greater satisfaction than knowing we’re of great help to so many people.”
This anniversary comes on the heels of other recent, notable milestones in RepairClinic’s history. In February 2014, the company announced it had earned an “Excellent” rating for customer service from the independent, third-party evaluator Stella Service. In 2012, RepairClinic became one of the first online retailers to make it easy for do-it-yourselfers to find and purchase heating and cooling equipment replacement parts. Also in 2012, the company began shipping to Canada. More information about RepairClinic.com’s history is available on its website.
RepairClinic.com® makes fixing things easy for millions of people. Founded in 1999, it is North America’s trusted online store with replacement parts for major household appliances, outdoor power equipment and heating and cooling equipment. Free repair resources including more than 1,600 how-to videos empower people to fix stuff on their own. One million parts for 160 brands are stocked at its 86,000-square-foot facility in Canton, Michigan. It offers a generous, no-hassle 365 Days. Period.® return policy. In-stock parts are guaranteed to ship the same business day. For more information, visit RepairClinic.com and follow on Facebook, Twitter and YouTube. Contact Jody Lamb, Public Relations Manager, at JLamb [at] RepairClinic.com.
All quotes from this release may be attributed to Chris Hall, RepairClinic.com’s president and co-founder.
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Since 1999, three and a half million people have purchased replacements parts and accessories from RepairClinic and saved more than $260 million in repair costs by fixing appliances, lawn equipment, power tools, and heating & cooling equipment on their own. From the beginning, RepairClinic has provided free troubleshooting and how-to resources on its website.
The company’s 2,000+ free how-to repair and how-it-works videos on its YouTube channel have been viewed more than 41 million times.
RepairClinic’s free, advanced online repair help system empowers do-it-yourselfers to fix common problems associated with home appliances, lawn equipment, power tools and heating & cooling equipment. DIYers can enter a model number to choose from a list of common symptoms for that particular model, troubleshoot and watch award-winning, expertly-produced videos to learn the most likely causes and conditions and purchase the correct part.
RepairClinic.com stocks more than one million parts and accessories for 160 brands of lawn mowers, small engines, snowblowers, string trimmers, furnaces, air conditioners, air handlers, heat pumps, washing machines, dryers, dishwashers, vacuum cleaners, power tools and many other products.
Since 1999, the company has served more than three million customers including homeowners, first-time and beginner DIYers, advanced DIYers, appliance repair professionals, small engine repair shops and landscaping and lawn care business owners. RepairClinic orders are backed by a 365 Days. Period.® return policy that enables customers to return any part. Of the more than one million parts available on the website, 95 percent of parts ordered are in stock and guaranteed to ship the same business day. RepairClinic ships within the United States, U.S. territories and military bases and Canada.