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About

Overview

RepairClinic.com® makes fixing things easy for millions of people. We’re North America’s trusted online store for replacement parts and free repair help for major appliances, lawn equipment, power tools and heating & cooling equipment.

Since our founding in 1999, more than 4,000,000 people have made RepairClinic purchases and saved $500 million in repair costs. Over three million parts for 160 brands are stocked at our 86,000-square-foot headquarters in Canton, Michigan. Our free repair resources including a simple-to-navigate online system including model-specific troubleshooting, general how-it-works information and more than 2,600 how-to videos empower people to fix stuff on their own. Our free videos are viewed nearly 60,000 times a day.

Do-it-yourselfers appreciate our no-hassle 365 Days. Period. ® return policy. Customers can return any part or product for any reason within 365 days of placing the order to receive an exchange or refund. This industry-leading policy covers every part including electrically installed, electronic, special order and out-of- stock parts. Also, in-stock parts are guaranteed to ship the same business day.

“We do what we say” is our motto which reflects our culture, core values and business model. Our policies reflect our customer care philosophy and our authenticity. Our truly no-hassle 365-day return policy, real-time inventory (if we say it’s in stock, it is), same-day shipping guarantee and helpful customer care staff are among several qualities that customers cite as reasons they trust, respect and choose us. Because we do what we say, we’ve earned an A+ rating from the Better Business Bureau as well as thousands of five-star ratings from customers on consumer websites.

RepairClinic has long been recognized by media as a go-to source for expert advice related to appliances and lawn equipment.

Click here to read about our history.

Click here to meet the team of contributors to this blog.

Repair-Clinic-Statistics-2014

People & Culture

RepairClinic.com Staff Photo 2013

Not all of RepairClinic’s 4,000,000 customers own a tool belt. From 65-year-old grandmas who enjoy the challenge of a successful lawn mower carburetor replacement to first-time homeowners who’ve never repaired anything before, today’s DIY repair heroes are diverse in every way—age, gender, experience, background and where they call home.

Every day, homeowners, first-time and beginner DIYers, advanced DIYers, appliance repair professionals, small engine repair shops and landscaping and lawn care business owners tell us that we’ve saved them time and money and helped empower them. Of our 135 employees, the majority have been with the company for five or more years. Among them is a team of accomplished appliance and heating/cooling repair professionals and lawn equipment/landscaping experts.


Warehouse 2014


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