In early 1999, RepairClinic.com’s president and co-founder Chris Hall celebrated 10 years of running his successful home appliance repair business. He knew many of his customers could complete repair of their appliances on their own, if there was a reliable resource for parts they could get fast and repair help. He shared his idea with CEO and co-founder Larry Beach.
March 1999 – The first official meeting about founding RepairClinic.com happened at CEO Larry Beach’s dining room table. There, Larry Beach and Chris Hall shared their big idea with Josh Cohen, Mike Pierson and Jeff and Liliana Holtzman.
It was decided that RepairClinic.com would be unique. The company would offer clear, easy-to-understand resources to help people repair and care for appliances on their own. This, along with exceptional customer service, speedy order processing and shipping and a cutting-edge website experience, made the company standout instantly.
Shortly following this team’s initial meeting, additional people with passion and belief in the brand joined, including Kim Messer, the company’s VP of Supply Chain. Together, they laid a solid foundation to become a trusted brand.
Chris Hall, president, has explained that from the beginning, all company decisions and policies were and continue to be made to provide the easiest, most hassle-free experience as possible for customers.
January 2000 – The company’s website, www.RepairClinic.com, was launched, offering replacement parts for all major home appliances including washing machines, dryers, stoves, refrigerators, dishwashers, microwaves, freezers, vent hoods, dehumidifiers, humidifiers, garbage disposals, trash compactors, ice makers and water filters.
RepairClinic.com was among the first in the appliance parts industry to launch such an advanced website.
The company also introduced RepairGuru™, a character that would serve as the face of the company’s appliance care and repair help. RepairGuru was featured in all communications that provided do-it-yourself consumers with troubleshooting, maintenance tips and common questions about appliances.
July 2000 – The company released a new design for its website with expanded content including troubleshooting, maintenance tips and diagnostic help.
August 2004 – With a growing inventory and staff, RepairClinic.com built and moved into a 60,000 sq. ft. building in Canton, Michigan, to accommodate its rapid growth. The company nearly doubled in staff size, bringing in more talented people including Joey Gagnon, VP of Customer Care, who shared the staff’s energy and enthusiasm.
By request of southeastern Michigan customers, the company also opened a store in the building. Orders are available for pickup from 7 a.m. until 7 p.m. seven days a week, within one hour from time of order.
December 2006 – The company celebrated a milestone: 1,000,000 customers.
The company celebrated its 10-year anniversary.
May 2010 – The company uploaded the first part-replacement videos on its YouTube Channel.
October 2010 – A new state-of-the-art website featuring a new part-search engine and an upgraded checkout process. The company also expanded their online parts portfolio with new product lines including vacuum cleaners and outdoor power equipment.
February 2011 – The company announced its new parts-return policy: 365 Days. Period.™ This remains the best parts-return policy in the appliance and outdoor power equipment industries. It covers electrically installed, electronic, special order and out of stock parts. Any part can be returned for any reason within 365 days of order placement.
March 2011 – RepairClinic.com’s YouTube channel reached a 1,000,000 views milestone.
June 2011 – Same-day shipping was extended from 6:30 p.m. to 8 p.m. All in-stock parts ordered before 8 p.m. ET Monday through Friday ship out the same day.
July 2011 – Its YouTube channel earned 2,000,000 views of its videos.
RepairClinic’s no-hassle 365 Days. Period™ return policy, free how-to resources, real-time inventory info, same-day shipping guarantee and impressive Customer Care call center staff availability are among several programs that customers cite as reasons they trust, respect and choose to order from RepairClinic.
August 2012 – Its YouTube channel videos reached the 8,000,000 views mark.
August 2012 – By shipping to Canada, RepairClinic.com became a trusted how-to resource for Canadian DIYers, too.
September 2012 – RepairClinic unveiled its advanced, troubleshooting and repair help system.
November 2012 – RepairClinic added a third parts category to its site and repair help: heating and cooling equipment and water heater parts.
August 2013 – Its YouTube channel reached the 18,000,000 views mark.
September 2013 – RepairClinic uploaded its 1,300th free how-to repair video to its YouTube channel.
September 2013 – RepairClinic celebrated and expressed appreciation to its customers on Customer Appreciation Day.
December 2013 – Added state-of-the-art equipment to its distribution operations.
March 2014 – 1,600th how-to video is uploaded. YouTube channel reaches the 25,000,000 views mark.
March 2014 – Celebrates 15 years in business
April 2015 – RepairClinic.com adds “Power Tools” category to Parts and Repair Help.