Published on January 14th, 2014 | by RepairClinic.com Staff0
RepairClinic.com earns “Excellent” customer service rating by respected, independent evaluator
Canton, Mich.— RepairClinic.com®, the trusted online store for replacement parts for home appliances, outdoor power equipment and heating and cooling equipment, today announced that independent, online retailer evaluator StellaService awarded the company with the prestigious “Excellent” rating for customer service.
“Solid customer service has remained RepairClinic’s backbone since our founding in 1999,” said Chris Hall, RepairClinic.com president and co-founder. “It is an honor to receive such an award from StellaService, a respected, third-party authority. We’ve worked hard to earn the trust and the business of more than three million customers. As we’ve grown, our team has put tremendous effort into ensuring we stay true to our core value: We do what we say we will. We’re excited about continuing this level of service and enhancing the experience for our customers.”
StellaService is an independent provider of customer service performance ratings and analytics for online retailers. It leverages a nationwide network of incognito shoppers, using a robust evaluation methodology for online customer service, to stress test hundreds of different elements of the online customer service experience. StellaService evaluates over 20,000 service interactions on a monthly basis. The evaluation process is thorough with multiple checkpoints through the shopping life cycle – beginning with the initial contact through the post-sale communication. Secret shopping by StellaService analysts ensures that evaluations are authentic and that the analysts experience customer service as do all other RepairClinic.com customers.
StellaService analysts assessed RepairClinic.com in delivery and returns, shipping and customer support. Through the Google Trusted Stores program, customers view details of StellaService’s RepairClinic.com performance report.
“StellaService’s evaluation gives customers an unbiased look at what kind of company we are and why we deserve their trust and their business,” said Hall. “Making it easier for customers to learn about us and make a decision is ultimately helping us achieve our goal of making fixing things easier. We appreciate that.”
This honor follows recent, notable milestones in RepairClinic’s history. In 2010, RepairClinic expanded its product portfolio to include parts and maintenance products for outdoor power equipment. In 2012, RepairClinic became one of the first e-retailers to make it easy for homeowners to find and purchase heating and cooling equipment parts. Also in 2012, the company launched a dramatically-enhanced, free troubleshooting and repair how-to system and began shipping to Canada. Information about RepairClinic.com’s history is available on its website.
Editor’s note: The photo is of RepairClinic’s Customer Care Representative Rachel Skedzielewski.
RepairClinic.com® makes fixing things easy for millions of people. Founded in 1999, it is North America’s trusted online store with replacement parts for major household appliances, outdoor power equipment and heating and cooling equipment. Free repair resources including more than 1,400 how-to videos empower people to fix stuff on their own. One million parts for 160 brands are stocked at its 86,000-square-foot facility in Canton, Michigan. Do-it-yourselfers also appreciate its generous, no-hassle 365 Days. Period.® return policy. In-stock parts are guaranteed to ship the same business day. Visit RepairClinic.com for more information Follow the company on Twitter, Facebook and YouTube. Contact Jody Lamb, Public Relations Manager, at JLamb [at] RepairClinic.com.
StellaService is dedicated to creating a world with better customer service – helping consumers find it and helping businesses achieve it. StellaService is the first and only independent provider of customer service ratings and syndicated data for online retailers. The company leverages a nationwide network of full-time mystery shoppers to evaluate each site undercover, ensuring findings that are unbiased and true to the shopping experience. The company’s data solution, Stella Metrics, is a platform for monitoring, benchmarking and improving the end-to-end service experience across hundreds of key operational metrics. StellaService’s independent data also powers the StellaService Seal, which is awarded to online merchants that provide Elite and Excellent customer service. Founded in 2010, StellaService is headquartered in New York City and has raised $22 million in funding to date. For more information visit http://www.Stellaservice.com/ or follow @StellaService on Twitter.
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Since 1999, three and a half million people have purchased replacements parts and accessories from RepairClinic and saved more than $260 million in repair costs by fixing appliances, lawn equipment, power tools, and heating & cooling equipment on their own. From the beginning, RepairClinic has provided free troubleshooting and how-to resources on its website.
The company’s 2,000+ free how-to repair and how-it-works videos on its YouTube channel have been viewed more than 41 million times.
RepairClinic’s free, advanced online repair help system empowers do-it-yourselfers to fix common problems associated with home appliances, lawn equipment, power tools and heating & cooling equipment. DIYers can enter a model number to choose from a list of common symptoms for that particular model, troubleshoot and watch award-winning, expertly-produced videos to learn the most likely causes and conditions and purchase the correct part.
RepairClinic.com stocks more than one million parts and accessories for 160 brands of lawn mowers, small engines, snowblowers, string trimmers, furnaces, air conditioners, air handlers, heat pumps, washing machines, dryers, dishwashers, vacuum cleaners, power tools and many other products.
Since 1999, the company has served more than three million customers including homeowners, first-time and beginner DIYers, advanced DIYers, appliance repair professionals, small engine repair shops and landscaping and lawn care business owners. RepairClinic orders are backed by a 365 Days. Period.® return policy that enables customers to return any part. Of the more than one million parts available on the website, 95 percent of parts ordered are in stock and guaranteed to ship the same business day. RepairClinic ships within the United States, U.S. territories and military bases and Canada.