Published on May 5th, 2014 | by RepairClinic.com Staff0
A happy customer story
RepairClinic.com’s Customer Care team enjoys frequent calls from happy customers.
Recently, a Customer Care Representative knew a few seconds into her conversation with Joe Gevin of Toronto, that it’d be an exceptionally memorably happy one.
“I’m elated,” Gevin told her. “I thought I’d call you and tell you that I’m so grateful to RepairClinic. I fixed our dishwasher today. You helped me find the part I needed and your video showed me how to install it. I’m so appreciative of what you’re doing.”
Gevin and his wife are new parents, he explained, and their budget is tight.
“Steep, unexpected expenses are a worry, with my wife on maternity leave,” Gevin said. “When the dishwasher broke, I obtained three quotes from repair technicians. Their estimates ranged from $400-500.”
Though Gevin had never repaired any appliances on his own, he researched online.
He was surprised to discover RepairClinic.com’s free troubleshooting and repair help system.
“What you’re doing to help people, it’s incredible,” Gevin said. “I studied your competitors but I chose [RepairClinic] because of the way the site makes it easy to find the right part and figure out how to fix it. I ordered the $130 part recommended for my model. The no-risk return policy gave me confidence.”
Customers often note that RepairClinic’s 365 Days. Period.® return policy, which is the most generous in the industry, is a factor in their decision to choose RepairClinic. Customers can return any part, including electrical and installed, within one year from the day the order was placed for a refund of the cost of the part.
“I’m telling my family and friends all about RepairClinic.com,” Gevin said. “Here in Canada, we get excited to share when we find a good company. If more things break in the future, now I know exactly where to go. That’s a good feeling.”
Since RepairClinic began shipping to Canada in 2012, we’ve heard countless stories similar to this of the Gevin family. We’re thrilled that we’re able to help so many people.
Have a successful repair story, too? Share it to inspire others (and RepairClinic’s staff). Tell us about it in the comments below or send a message to Jody Lamb, Public Relations Manager: JLamb [at] RepairClinic.com. We truly love hearing from our customers.
This year, RepairClinic celebrates 15 years in business and several recent, notable milestones. In February 2014, we announced we earned an “Excellent” rating for customer service from the independent, third-party evaluator Stella Service. In 2012, RepairClinic became one of the first online retailers to make it easy for do-it-yourselfers to find and purchase heating and cooling equipment replacement parts.
Big thanks to Joe Gevin for sharing his story.
Read more success DIY stories and notes from happy customers.
Love DIY tips and discounts? We do, too. That’s why we give them away.
Have you joined our free VIP email list?
Need help finding the right part?
We’re here for you 7 a.m. to midnight ET, every day.
Call us at 1-800-269-2609 or chat with us live on RepairClinic.com.
Since 1999, three and a half million people have purchased replacements parts and accessories from RepairClinic and saved more than $260 million in repair costs by fixing appliances, lawn equipment, power tools, and heating & cooling equipment on their own. From the beginning, RepairClinic has provided free troubleshooting and how-to resources on its website.
The company’s 2,000+ free how-to repair and how-it-works videos on its YouTube channel have been viewed more than 41 million times.
RepairClinic’s free, advanced online repair help system empowers do-it-yourselfers to fix common problems associated with home appliances, lawn equipment, power tools and heating & cooling equipment. DIYers can enter a model number to choose from a list of common symptoms for that particular model, troubleshoot and watch award-winning, expertly-produced videos to learn the most likely causes and conditions and purchase the correct part.
RepairClinic.com stocks more than one million parts and accessories for 160 brands of lawn mowers, small engines, snowblowers, string trimmers, furnaces, air conditioners, air handlers, heat pumps, washing machines, dryers, dishwashers, vacuum cleaners, power tools and many other products.
Since 1999, the company has served more than three million customers including homeowners, first-time and beginner DIYers, advanced DIYers, appliance repair professionals, small engine repair shops and landscaping and lawn care business owners. RepairClinic orders are backed by a 365 Days. Period.® return policy that enables customers to return any part. Of the more than one million parts available on the website, 95 percent of parts ordered are in stock and guaranteed to ship the same business day. RepairClinic ships within the United States, U.S. territories and military bases and Canada.