A happy customer story

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RepairClinic.com’s Customer Care team enjoys frequent calls from happy customers.

Recently, a Customer Care Representative knew a few seconds into her conversation with Joe Gevin of Toronto, that it’d be an exceptionally memorably happy one.

“I’m elated,” Gevin told her. “I thought I’d call you and tell you that I’m so grateful to RepairClinic. I fixed our dishwasher today. You helped me find the part I needed and your video showed me how to install it. I’m so appreciative of what you’re doing.”

Gevin and his wife are new parents, he explained, and their budget is tight.

“Steep, unexpected expenses are a worry, with my wife on maternity leave,” Gevin said. “When the dishwasher broke, I obtained three quotes from repair technicians. Their estimates ranged from $400-500.”

Though Gevin had never repaired any appliances on his own, he researched online.

He was surprised to discover RepairClinic.com’s free troubleshooting and repair help system.

“What you’re doing to help people, it’s incredible,” Gevin said. “I studied your competitors but I chose [RepairClinic] because of the way the site makes it easy to find the right part and figure out how to fix it. I ordered the $130 part recommended for my model. The no-risk return policy gave me confidence.”

Customers often note that RepairClinic’s 365 Days. Period.® return policy, which is the most generous in the industry, is a factor in their decision to choose RepairClinic. Customers can return any part, including electrical and installed, within one year from the day the order was placed for a refund of the cost of the part.

“I’m telling my family and friends all about RepairClinic.com,” Gevin said. “Here in Canada, we get excited to share when we find a good company. If more things break in the future, now I know exactly where to go. That’s a good feeling.”

Since RepairClinic began shipping to Canada in 2012, we’ve heard countless stories similar to this of the Gevin family. We’re thrilled that we’re able to help so many people.

Have a successful repair story, too? Share it to inspire others (and RepairClinic’s staff). Tell us about it in the comments below or send a message to Jody Lamb, Public Relations Manager: JLamb [at] RepairClinic.com. We truly love hearing from our customers.

This year, RepairClinic celebrates 15 years in business and several recent, notable milestones. In February 2014, we announced we earned an “Excellent” rating for customer service from the independent, third-party evaluator Stella Service. In 2012, RepairClinic became one of the first online retailers to make it easy for do-it-yourselfers to find and purchase heating and cooling equipment replacement parts.

Big thanks to Joe Gevin for sharing his story.

Read more success DIY stories and notes from happy customers.


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